Refund policy
What Should I Do If My Order Is Damaged?
Each items are thoroughly inspected before it is shipped. However, please make sure you also inspect your item(s) when it arrives before using the item. If you see any visible damages, please file a return and put the item as "Damaged" and retain a copy of the bill/receipt. After that, we will contact you with further instructions regarding the return. *Return shipping charge may be applied*
How Can I Return My Item(s)?
Our return policy is 15 days after arrived shipment. Unfortunately, if time has gone past the 15 days after the arrived shipment or if it is not applicable we won't be able to process a return for you. If you contact us within the return policy requirement allowed return time, unless stated "not applicable for returns", we'll be able to help you return your item(s). The customer may also be responsible for the cost of shipping the item(s) back, varies by state.
To be eligible for a return, your item(s) must be unused and in the same condition you received it in and apply to the return policy requirements. You must also keep the original packaging of the item(s).
Please don't return the item(s) before you contact us.
After we receive the item(s), we will inspect it. If it's unused, new sell-able condition, we'll issue you a refund to your original payment method within 3 to 5 days.
Important:
- Please make sure you use tracked shipping when you return the item.
- If a customer refuses a delivery of an item, they will be subject to extra charges for it to be resent to the addressee.
How Do I Get A Refund?
If you have returned your item(s) and they approved the return, we'll issue you a refund to your original payment method and should arrive into your bank account within 3 to 5 business days.
Can I Cancel My Order?
To ensure our customers receive their item(s) in a timely manner, we process orders as soon as we receive them. We process the majority of orders we receive in about 12 hours after purchase.
If your order is processed, but not shipped yet and you want to cancel it after 24 hours you will have to email us as soon as possible.
If your order is already shipped when you want to cancel it, you can follow the steps in the "Return" section. You will be subject to a 10%-25% restocking fee, plus the shipping cost of returning the item(s).
If your order is processed, but not shipped yet and you want to cancel it after 24 hours you will have to email us as soon as possible.
If your order is already shipped when you want to cancel it, you can follow the steps in the "Return" section. You will be subject to a 10%-25% restocking fee, plus the shipping cost of returning the item(s).